Privacy policy
PRIVACY POLICY
ZWEINA
Last updated: January 28, 2026
ZWEINA (“we”, “us”, or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”), to provide customers with a curated and seamless shopping experience.
Our store is powered by Shopify Inc., which enables us to deliver the Services to you. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.
In the event of any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy shall govern matters relating to the collection, processing, and disclosure of personal information.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
When we refer to “personal information,” we mean information that identifies, relates to, or can reasonably be linked to an individual. This does not include anonymized or de-identified data.
Depending on how you interact with our Services, we may collect the following categories of personal information:
• Contact information: name, billing address, shipping address, phone number, and email address
• Financial information: payment card details and transaction data (processed securely via third-party payment providers)
• Account information: login credentials, preferences, and settings
• Transaction information: products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled
• Communications: information you provide when contacting customer support or communicating with us
• Device information: IP address, browser type, device identifiers, and network data
• Usage data: interactions with the Services, including browsing behavior and navigation patterns
SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
• Directly from you when you create an account, place an order, contact us, or otherwise provide information
• Automatically through your use of the Services, including via cookies and similar technologies
• From service providers who perform services on our behalf
• From partners or other third parties, where permitted by law
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information to:
• Provide, operate, and improve the Services
• Process payments, fulfill orders, arrange shipping, and manage returns or exchanges
• Create and manage user accounts
• Communicate with you regarding orders, inquiries, or customer support
• Personalize your shopping experience and recommend relevant products
• Send marketing and promotional communications (where permitted)
• Detect, prevent, and address fraud, unauthorized activity, or security issues
• Comply with applicable legal and regulatory obligations
DISCLOSURE OF PERSONAL INFORMATION
We may share your personal information in limited circumstances, including:
• With Shopify, payment processors, shipping providers, and other service providers necessary to operate our business
• With marketing and advertising partners to deliver relevant promotions, subject to their own privacy policies
• When you direct or consent to such disclosure (e.g., shipping providers or social media integrations)
• With affiliates or within our corporate group
• In connection with legal obligations, enforcement of policies, or business transactions such as mergers or restructuring
We do not sell your personal information.
RELATIONSHIP WITH SHOPIFY
Our Services are hosted by Shopify, which collects and processes personal information to provide and improve the platform. Information submitted through the Services may be shared with Shopify and its partners, including parties located outside your country of residence.
Shopify may process certain data independently to support enhanced features such as analytics and personalized advertising. For more information, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
THIRD-PARTY LINKS
Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of third-party sites. Any information you provide on such platforms is subject to their own policies.
CHILDREN’S DATA
The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us to request deletion.
DATA SECURITY & RETENTION
We take reasonable measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
YOUR RIGHTS
Depending on applicable laws, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of your personal information
• Request data portability in certain circumstances
• Opt out of marketing communications
To exercise your rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.
INTERNATIONAL TRANSFERS
Your personal information may be stored and processed outside of Egypt. Where required, we rely on appropriate safeguards to protect your data in accordance with applicable laws.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.
CONTACT US
If you have any questions about this Privacy Policy or our data practices, or wish to exercise your rights, please contact us at:
📧 Zwiena26@gmail.com