Terms of service

OVERVIEW
Welcome to ZWEINA. Throughout this website, the terms “we”, “us”, and “our” refer to ZWEINA.
ZWEINA operates this website and online store to offer thoughtfully curated modest fashion pieces and related services (the “Services”), designed to provide a refined and seamless shopping experience.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform enabling us to sell our products and Services to you.
These Terms & Conditions (“Terms”) govern your access to and use of our website, together with any policies referenced herein. By accessing, browsing, or purchasing from our Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, please do not use our Services.

SECTION 1 – ACCESS & ACCOUNT RESPONSIBILITY
By using our Services, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction.
You may be required to provide personal, billing, payment, and shipping information to access certain features or complete a purchase. You agree that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. Accounts may not be transferred, sold, or assigned to any third party.

SECTION 2 – PRODUCTS & REPRESENTATION
We make every reasonable effort to display our products accurately. However, colors, textures, and details may vary slightly due to screen settings, lighting, and device differences.
Product appearance or quality may not fully match expectations formed from digital displays. All product descriptions, availability, and pricing are subject to change without prior notice.
We reserve the right to limit quantities, discontinue products, or restrict sales on a case-by-case basis.

SECTION 3 – ORDERS & ACCEPTANCE
Placing an order constitutes an offer to purchase. All orders are subject to acceptance by ZWEINA and are confirmed only after successful payment processing and order confirmation.
We reserve the right to refuse, modify, or cancel orders due to availability issues, pricing errors, or suspected fraudulent or unauthorized activity. In such cases, we will attempt to notify you using the contact details provided at checkout.
Purchases are for personal use only and not for resale or commercial distribution.

SECTION 4 – PRICING & PAYMENTS
Prices are listed in the applicable currency and may change without notice. Prices do not include shipping fees, customs duties, or applicable taxes unless stated otherwise.
You agree to provide valid and authorized payment information. By completing a transaction, you confirm that you are authorized to use the selected payment method and agree to pay all applicable charges.
Promotional offers may be governed by separate terms. In the event of a conflict, promotional terms shall prevail.

SECTION 5 – SHIPPING & DELIVERY
Delivery timelines are estimates only and are not guaranteed. ZWEINA is not responsible for delays caused by shipping carriers, customs authorities, or events beyond our control.
Risk of loss transfers to the customer once the order is handed over to the shipping carrier or delivered, as applicable.

SECTION 6 – RETURNS & EXCHANGES
Returns, exchanges, and refunds are governed exclusively by our Return & Refund Policy.
Please review this policy carefully before completing your purchase.

SECTION 7 – INTELLECTUAL PROPERTY
All content available through the Services—including designs, logos, imagery, text, graphics, and product concepts—is the exclusive property of ZWEINA or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or exploit any content without prior written consent. Unauthorized use may result in legal action.

SECTION 8 – THIRD-PARTY SERVICES & LINKS
The Services may include links or tools provided by third parties. ZWEINA does not control or endorse such third-party services and provides access on an “as is” basis.
Any interaction with third-party services is at your own risk, and we are not responsible for third-party content, policies, or transactions.

SECTION 9 – PRIVACY
Your personal data is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy. By using our Services, you consent to the collection and processing of your information as described therein.

SECTION 10 – FEEDBACK & USER SUBMISSIONS
Any feedback, reviews, or suggestions you submit may be used by ZWEINA for any purpose without restriction or compensation. You confirm that any submitted content does not violate third-party rights or applicable laws.

SECTION 11 – PROHIBITED USE
You agree not to use the Services for unlawful purposes, to infringe intellectual property rights, transmit harmful code, misuse personal data, or interfere with site security or functionality.
Violation of these Terms may result in immediate suspension or termination of access.

SECTION 12 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available,” without warranties of any kind, whether express or implied. ZWEINA does not guarantee uninterrupted, secure, or error-free access to the Services.

SECTION 13 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, ZWEINA shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services or purchased products.

SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless ZWEINA from any claims, losses, or expenses arising from your breach of these Terms or misuse of the Services.

SECTION 15 – TERMINATION
We reserve the right to suspend or terminate access to the Services at our discretion. Obligations incurred prior to termination shall survive.

SECTION 16 – GOVERNING LAW
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to conflict of law principles.

SECTION 17 – CHANGES TO TERMS
We may update or modify these Terms at any time. Continued use of the Services following any changes constitutes acceptance of the revised Terms.